Please read the instructions carefully.

  • Any product that arrives at our service center damaged due to inadequate shipping methods or without a proper RMA number will be returned to the sender at the sender’s expense, without repair.
  • Only products and quantities authorized through the eKoral RMA application process will be accepted at our service center. If your RMA number is missing, it does not match the product, or the model number of the product is unknown to us, we will not accept your RMA request.
  • All products require sufficient packing material to protect the product from damage during transport. We request that you follow our specific packaging requirements:
    1. Please make sure that your packaging carton is free from defects and is structurally sound.
    2. Please write your RMA number on three visible sides of the packaging in BOLD PRINT.
    3. When shipping multiple items, each item must be packed individually, or arranged in a way such that they are not in direct contact and cannot shift freely within their packaging container.
    4. If you have multiple RMA numbers, please send your products in separate packages.
    5. Failing to follow these specific instructions may render your warranty void, and result in the product being returned to you at your expense.
  • Please be sure to use a traceable carrier or a signed-for service that provides you with a tracking number and proof of delivery.
  • The cost of sending a returned product to our service center for repair is paid for by the sender/customer, while eKoral will pay for the return shipment after repair is completed. eKoral will refuse any collect shipment.
  • Send your product to the designated eKoral RMA Center. Retain a record of your assigned RMA number and all tracking/shipping numbers for your records. This will allow eKoral to better serve you in case of any future inquiries.
  • If, upon arrival, your returned product is found to be out of warranty, the shipment will be returned to you at your expense.